Refund, Return & Replacement Policy
We Stand Unconditionally Behind The Binding Quality, Print Sharpness, And Accuracy Of Every Medical Study Pack And Exam Handbook Dispatched Across Sri Lanka.
Verified Printing Inaccuracies Or Defective Bindings Are Promptly Replaced At Absolute Zero Additional Cost.
Report Any Printing Or Transit Imperfections Within 5 Calendar Days Of Parcel Delivery For Instant Approval.
Fresh Inspected Replacement Volumes Are Laser-Printed And Prioritized For Expedited Courier Handover.
If A Study Pack Volume Is Out Of Print, A 100% Monetary Refund Is Credited Directly To Your Sri Lankan Bank Account.
How To Initiate A Priority Replacement Claim
We Have Removed All Tedious Bureaucracy. Follow This Fast, 4-Stage Protocol To Have Your Defective Copy Replaced Immediately.
Photograph The Flaw
Take Clear Photos Or A 5-Second Video Depicting The Misprinted Page, Spine Flaw, Or Damaged Packaging Alongside The Courier Waybill Label.
Message WhatsApp Support
Send The Media Together With Your Order Number (E.g. FCH-XXXXXX) Directly To Our Priority Claims WhatsApp Line At +94 71 4529475.
Instant Verification
Our Senior Printing Lead Audits The Claim Within 2 TO 4 BUSINESS HOURS And Approves Immediate Free Replacement Release.
Priority Re-Dispatch
A Brand-New Inspected Copy Is Laser Printed And Handed Over To Express Courier With Free Doorstep Delivery Right To Your Hands.
Eligible Defect Categories (100% Free Replacement)
We Take Full Responsibility For Any Physical Or Manufacturing Deficiency Identified Upon Delivery.
Damaged Or Defective Copies
Inverted Signatures, Duplicated Chapters, Missing Examination Pages, Illegible Ink Bleed, Broken Binding Rings, Or Damaged Thermal Tape.
Incorrect Items Received
Parcel Contains A Title, Volume Number, Or Syllabus Edition Different From The Medical Material Documented On Your Order Invoice.
Missing Study Pack Items
Multi-Volume Revision Sets (Such As 4-Volume AMC Collections Or DCH Bundles) Where One Or More Handbooks Were Inadvertently Omitted In Packing.
Transit & Water Casualties
Consignments Delivered By Couriers With Water Intrusion, Severe Outer Box Crushing, Torn Protective Plastics, Or Bent Internal Pages.
WHAT WE COVER UNCONDITIONALLY
- • All Printing Defects: Illegible Pages, Missing Text Lines, And Blank Leaves.
- • Binding Deficiencies: Unraveled Coils, Snapped Wire-O, Broken Glue Strips.
- • Dispatch Warehouse Errors: Wrong Handbooks Or Omitted Bundle Items.
- • Courier In-Transit Crushing, Soaking, Or Physical Puncture Casualties.
- • 100% Free Courier Delivery For All Approved Replacement Copies.
WHAT IS NOT ELIGIBLE FOR RETURN
- • Subjective Change Of Mind After Correct, Pristine Book Delivered.
- • Accidental Personal Coffee Spills, Ward Water Damage, Or Dog-Eared Pages.
- • Customer Ordering Error: Accidentally Selecting The Wrong Edition Or Exam Title.
- • Claims Initiated After The Expiry Of The 5-Day Delivery Inspection Period.
- • Damage Arising From Rough Usage Exceeding Standard Academic Revision.
Required Evidence Checklist
To Guarantee Swift Processing Without Requiring You To Ship The Defective Book Back To Our Workshop, Please Supply The Following Photographic Proof:
FCH-XXXXXX) Received Via SMS Or Email.
When Is A Monetary Refund Issued?
Our Default Protocol Is Immediate Express Priority Replacement. However, A Full 100% Monetary Refund (Including Paid Delivery Fees) Is Executed If:
- • The Requested Medical Book Edition Is Completely Out Of Stock Or Unavailable.
- • A Critical Examination Schedule Cannot Await Replacement Printing.
- • Production Constraints Exceed Our 3-Day Turnaround Guarantee.
Refunds Are Transferred Directly Via Sri Lankan Interbank Electronic Fund Transfer (CEFT) Within 2 TO 3 WORKING DAYS Following Approval.
Replacement & Defect FAQ
Common Questions Regarding Our Defect Warranties And Fast Resolution Procedures.
In Almost All Cases, No! We Recognize That Medical Students Are Constrained For Time Between Wards And Exams. Clear Photos Or Videos Sent Via WhatsApp Are Entirely Sufficient For Instant Claim Approval. You Will Not Be Inconvenienced With Return Postal Queues.
Approved Claims Are Treated With Highest Workshop Priority. Replacement Printing Is Handled Within 24 Hours, And Parcels Are Dispatched Via Express Courier Reaching Western Province In 1–2 Days And Regional Areas In 2–3 Days.
We Will Immediately Laser Print And Dispatch The Specific Defective Volume Free Of Charge. You Retain The Other Flawless Handbooks So Your Exam Revision Continues Uninterrupted.
Encountered A Misprinted Page Or Damaged Parcel?
Message Our Dedicated Quality Control Lead On WhatsApp Right Now With Your Photos And Order Number For Instant Remedy.