Frequently Asked Medical & Academic Questions

Browse Our Medical Library Via The Shop Page. Add Your Chosen Handbooks To Cart, Proceed To Checkout, Enter Your Full Sri Lankan Delivery Address, And Confirm Your Order. You Will Receive An Order Reference Number (Format: FCH-XXXXXX) By Email And SMS For Tracking.

Absolutely. You Can Add Multiple Handbooks, Volumes, Or Entire Study Pack Bundles To A Single Cart And Checkout Together. Delivery Fees Are Calculated On Combined Parcel Weight, Which Is More Economical For Multi-Volume AMC, DCH, Or MRCP Collections.

Yes! If You Require A Specific Medical Edition, AMC Recall Compilation, University Lecture Compendium, Or Clinical Guideline Not Currently Listed, Contact Us Directly On WhatsApp (+94 71 4529475) With The Exact Book Title, Edition, And Your Preferred Binding. Our Team Will Coordinate Availability And Provide A Custom Quotation.

Private Links Are Password-Protected, Direct-Access Product Pages Shared Exclusively With Designated Medical Candidates Or Doctor Groups For Confidential Consortium Notes, Batch Printing Projects, Or Restricted Postgraduate Materials. These Are Never Publicly Listed And Are Protected By Unique Access Tokens.

Yes. Where Applicable, Product Listings Specify The Available Binding Options — Including Plastic Coil Spiral, Dual Wire-O (Black), Thermal Tape, Or Hardcover Tape. For Custom Compilations, Simply Note Your Preferred Binding Method In The WhatsApp Message Alongside Your File.

Following Successful Bank Payment Verification, Most Standard In-Stock Medical Handbooks Enter Our Industrial Laser Print Queue And Are Ready For Courier Handover Within 24 TO 48 Business Hours. Custom Compilations Or Larger Multi-Volume Bundle Sets May Require An Additional 24 Hours.

Modifications Are Accepted Within 2 Hours Of Placement And Prior To Production Commencement. Once Our Printing Crew Has Begun Laser Printing Or Wire Binding, The Order Cannot Be Altered. To Request An Urgent Modification, Contact Our WhatsApp Team Immediately With Your Order Reference Number.

Yes. BANK PAYMENT IS CURRENTLY REQUIRED BEFORE ORDER PROCESSING. Because All Medical Textbooks Are Custom High-Density Laser-Printed Specifically For Each Student Order, We Cannot Absorb Production Wastage For Uncollected Orders. Transfer Your Invoice Total To Our Commercial Bank Account And Submit The Deposit Receipt Or Transaction Screenshot Via WhatsApp.

NO CASH ON DELIVERY IS AVAILABLE. All Orders Require Pre-Paid Bank Transfer Or Direct Deposit Before Production Begins. This Policy Protects Both Students (Ensuring Print Quality Commitment) And Our Workshop Against Unclaimed Custom Production Losses.

PAYHERE ONLINE CHECKOUT IS COMING SOON And Is NOT Currently Available For Live Transactions. PayHere, Approved By The Central Bank Of Sri Lanka (CBSL) And PCI-DSS Level 1 Certified, Will Soon Enable Visa, MasterCard, Genie, eZ Cash, And Sri Lankan Internet Banking. Until Launch, All Payments Must Be Completed Via Direct Bank Transfer.

We Accept Payments Via Any Sri Lankan Commercial Bank Including BOC, PeoplesBk, Commercial Bank, HNB, Sampath, Nations Trust, Seylan, NDB, And DFCC. Transfer Methods Include: Direct Cash Deposit, Online Mobile Banking (CEFT / SLIPS), LankaQR Interbank Scanning, And Bank Standing Order.

After Completing Your Bank Transfer Or Cash Deposit, Take A Clear Screenshot Or Photo Of The Transaction Receipt Showing The Amount, Date, And Reference Number. Send This Directly To Our WhatsApp Number (+94 71 4529475) Together With Your Order Reference Number (E.g. FCH-XXXXXX). Our Billing Team Will Verify Within Business Hours.

Delivery Charges Are Computed Automatically At Checkout Based On Your Order's Total Weight: Rs. 450.00 For The First Kilogram, Plus Rs. 150.00 Per Each Additional Kilogram. Product Prices Do Not Include Delivery. The Final Checkout Page Clearly Displays The Total Including Delivery Before You Confirm.

All Medical Handbooks Are Laser-Printed At 1200 DPI On Premium Acid-Free 70–80 GSM Book-Grade Bond Paper. This Renders Ultra-Sharp Clinical Text, Fine-Line ECG Traces, High-Resolution Anatomical Plates, And X-Ray Diagrams With Exceptional Clarity. The Paper Weight Prevents Highlighter Ink Bleed-Through During Active Study.

We Provide Hospital-Ward-Grade Binding Options Designed To Withstand Intensive Revision: Plastic Coil Spiral (360-Degree Flat-Open), Dual Wire-O Black Metal Ring (Professional Look), Thermal Hot Adhesive Tape (Perfect-Bound, Textbook-Style), And Hardcover Library Tape For Long-Term Reference Archives.

Yes. High-Resolution Monochrome Laser Engines Faithfully Reproduce Clinical Illustrations, Radiological Plates, Drug Metabolism Flowcharts, And Surgical Anatomy Diagrams At Crisp Detail. Line Art Density And Grey-Scale Gradients Are Carefully Optimized In Preflight Processing To Ensure Maximum Diagnostic Clarity.

Yes! Many Medical Batches, Specialist Doctor Groups, And Postgraduate Candidates Transmit Custom Compiled PDFs — Including AMC Recalls, Lecture Notes, Thesis Chapters, Or Consortium Compilations — For Precision Binding. Simply Send Your File Via WhatsApp Or Email Along With Your Binding Preference And Quantity.

1200 DPI Laser Refers To The Print Engine Resolution — 1200 Dots Per Inch — Which Is 3× Sharper Than Standard Office Prints. E-Bar (Electronic Barcode) Printing Refers To Our Digital Smart Workflow That Embeds Encoded Order References For Quality Traceability Across Every Printed Batch.

Yes! We Deliver Islandwide Across All 25 Administrative Districts Of Sri Lanka — From Jaffna And Mannar In The North To Galle And Matara In The South, And From Batticaloa In The East To Colombo And Kalutara In The West. Even Remote Regional Hospitals And Rural Teaching Centers Are Fully Serviceable.

After Courier Dispatch: Western Province (Colombo, Gampaha, Kalutara) — 1 To 2 Business Days. Major Provincial Hubs (Kandy, Galle, Kurunegala, Anuradhapura, Jaffna, Ratnapura) — 2 To 3 Business Days. Remote & Outstation Districts (Badulla, Monaragala, Ampara, Trincomalee, Nuwara Eliya) — 3 To 4 Business Days.

Yes. Simply Enter The Hospital Name, Ward Block / Room Number, Or Hostel Block & Room Number In The Delivery Address Field. Ensure Your Registered Mobile Number Is Reachable During Day Hours So The Courier Rider Can Contact You Before Arrival.

You Will Receive The Courier Waybill Reference Number Via SMS And WhatsApp Message As Soon As Your Parcel Is Scanned At Our Dispatch Point. You Can Enter This Number Into The Courier's Online Tracking Portal Or Call Their Customer Desk For Real-Time Location Status.

We Use A Triple-Layer Protection System: Inner Moisture-Resistant Polythene Wrap To Prevent Rain Seepage, Thick Air-Cell Bubble Cushion To Absorb Impact, And Reinforced Outer Cardboard With Edge Corner Guards To Prevent Book Spine Bending During Transit.

The Courier Rider Will Phone Your Registered Number 15–30 Minutes Before Arrival. If You Are In The Ward Or Otherwise Unavailable, You Can Authorize A Trusted Colleague, Receptionist, Or Security Desk To Accept The Parcel. Alternatively, Arrange A Re-Delivery Attempt For The Following Business Day.

We Provide A 100% UNCONDITIONAL FREE REPLACEMENT GUARANTEE For Any Verified Printing Defects — Including Missing Chapters, Inverted Signatures, Blank Pages, Illegible Text Lines, Or Broken Binding Upon Delivery. Our Senior QC Inspector Checks Every Outgoing Order Before Packing.

Report Within 5 CALENDAR DAYS Of Delivery By: (1) Photographing The Defect — Misprinted Page, Broken Ring, Or Damaged Parcel; (2) Sending The Photos + Your Order Reference Number (FCH-XXXXXX) To WhatsApp (+94 71 4529475); (3) Our Team Verifies Within 2–4 Hours And Dispatches A Free Replacement. No Return Shipping Required.

Change-Of-Mind Refunds After Correct Pristine Delivery Are Not Eligible Due To The Custom-Manufactured Nature Of Every Study Pack. However, If You Report Your Mind Change Within 2 Hours Of Placement And Before Printing Begins, A Full Refund Can Be Arranged. Please Contact Us Immediately.

A Full Monetary Refund (Including Delivery Fees) Is Issued When: (1) The Specific Medical Edition Is Fully Out Of Stock And Cannot Be Reprinted; (2) Production Delays Exceed Our 3-Day Turnaround And You Have An Urgent Examination Deadline; Or (3) The Item Was Incorrectly Listed. Refunds Are Processed Via CEFT Within 2–3 Working Days.

In Almost All Cases, No Return Shipping Is Required. Simply Provide Clear Photos Via WhatsApp. We Value Your Time And Understand Medical Students Cannot Afford To Queue At Post Offices Between Ward Rounds. Physical Returns Are Only Requested In Exceptional Audit Circumstances.

Our Catalog Includes: AMC (Australian Medical Council) Question Bank Compilations And Recall Collections, DCH Examination Handbooks, MRCP / MRCS Preparation Notes, ERPM Revision Materials, OET / IELTS Medical English Preparation, Specialized University Lecture Compilations, And Custom Consortium Printing For Medical Batch Groups.

The Standard Catalog Books Are Produced In Premium High-Resolution Monochrome (Black & White) For Maximum Text Sharpness And Affordability. Colour Printing Is Available For Custom Compilation Orders Upon Special Request — Contact Our WhatsApp Team For Colour Printing Quotations.

Each Product Page Features Detailed Descriptions Of Paper Grade, Binding Type, Page Count, And Edition Information. For Premium Compilations, We Can Arrange WhatsApp Print Samples Upon Request. Contact Our Team And We Will Share High-Resolution Photos Of Similar Binding And Print Quality For Your Assurance.

Products Listed As "In Stock" Have Pre-Manufactured Inventory Available For Immediate Dispatch. Custom Compilation Orders And Some Specialty Titles Are Produced On-Demand Following Your Payment Verification. The Product Page Clearly Indicates Stock Status, And Processing Timelines Are Noted For Made-To-Order Items.

No Account Is Required. Guest Checkout Is Fully Supported — Simply Enter Your Delivery Address, Contact Number, And Email. Creating A Student Portal Account Is Entirely Optional And Simply Allows You To Track Historical Orders More Conveniently From A Dedicated Dashboard.

Yes. Faculty Copy House Supports Convenient One-Click Google OAuth Login — Sign In With Your Existing Google Account For A Passwordless Experience. This Is Ideal For Medical Students Who Already Use Google Workspace Or Gmail For Their Academic Communication.

Registered Account Holders Can Visit Their My Account Page For A Complete Order History Dashboard — Including Invoice References, Payment Status, Production Progress, And Tracking Waybill Links For All Previous And Ongoing Orders.

To Request Account Deletion And Personal Data Erasure, Contact Our Privacy Team Via WhatsApp (+94 71 4529475) Or Email ([email protected]) With Your Registered Mobile Number. Data Deletion Is Completed Within 48 Business Hours, Retaining Only Mandatory Tax Invoice Records As Required By Sri Lankan Commercial Law.

Faculty Copy House (Private) Limited Is Sri Lanka's Premier Specialist Provider For Premium Laser-Printed Medical And Academic Study Materials. We Serve Medical Undergraduates, AMC & ERPM Candidates, Postgraduate Doctors, Nursing Professionals, And Allied Health Students Across All 25 Districts — Delivering Ward-Grade Study Packs Directly To Doorsteps.

You Can Reach Our Customer Support Team Via: WhatsApp — +94 71 4529475 (Fastest Response), Phone Call — +94 71 4529475, Or Email — [email protected]. Alternatively, Visit Our Contact Page To Submit A Detailed Inquiry Form.

Faculty Copy House Produces Academic Compilations, Past Question Recall Collections, Self-Authored Structured Notes, And Custom Lecture Condensations For Examination Study Purposes. The Responsibility For Academic Integrity And Authorized Use Of Submitted Source Materials Rests With The Individual Student Or Batch Coordinator Commissioning The Print Job.