Privacy Policy & Medical Data Safeguards
Faculty Copy House Is Dedicated To Protecting The Academic Records, Personal Delivery Details, And Custom Printing Files Entrusted To Us By Medical Students, Doctors, And Healthcare Professionals Across Sri Lanka.
Your Personal Information And Academic Profiles Are Never Sold, Monitored, Or Transferred To Advertisers.
All Website Traffic And Order Transmissions Run Under Strict Enterprise SSL/TLS Security Protocols.
BANK PAYMENT IS CURRENTLY REQUIRED BEFORE ORDER PROCESSING. Official Bank Slips Handled Privately.
Medical Manuscripts, AMC Recalls, And Custom Printing Submissions Are Completely Confidential.
Information We Collect
We Collect Only The Essential Information Required To Manufacture High-Quality Medical Prints, Process Commercial Invoices, And Coordinate Accurate Doorstep Delivery Across Sri Lanka.
Customer Identity & Contact Records
- • Full First Name And Last Name Of The Student Or Medical Practitioner.
- • Active Mobile Telephone Number And Verified WhatsApp Contact Number.
- • Primary Electronic Mail (Email) Address For Order Receipts And Invoices.
- • Academic Affiliation, University Faculty, Or Hospital Unit When Voluntarily Provided.
Delivery Destination & Order Profiles
- • Complete Street Address, House Or Quarters Number, Nearest Landmark, And City.
- • Delivery District (Across All 25 Administrative Districts Of Sri Lanka) And Postal Code.
- • Specific Product Titles, Binding Specifications (Spiral, Coil, Thermal), And Page Volume Counts.
- • Historical Order Reference Identifiers (E.g. Format
FCH-XXXXXX) And Tracking Records.
How We Use Information
Your Personal Data Serves Exclusively Purpose-Driven Academic Fulfillment Functions. We Do Not Monetize Or Trade Student Information Under Any Circumstances.
Production Verification
Verifying Medical Text Titles, Custom Binding Instructions, And Generating Clean System Work Orders For Precision Laser Printing.
Courier Coordination
Generating Domestic Shipping Waybills And Sharing Delivery Destination Details With Authorized Sri Lankan Courier Partners.
Automated Notifications
Sending Live SMS Tracking Numbers, Email Invoices, And Direct Dispatch Status Updates To Keep You Fully Informed.
Customer Support
Resolving Inquiries, Addressing Delivery Schedule Adjustments, And Processing 100% Free Replacements For Printing Defects.
Payment Information & Direct Bank Settlement
CRITICAL PAYMENT NOTICE: BANK PAYMENT IS CURRENTLY REQUIRED BEFORE ORDER PROCESSING
To Guarantee Production Integrity For Custom Laser-Printed Medical Volumes, BANK PAYMENT IS CURRENTLY REQUIRED BEFORE ORDER PROCESSING. We Strictly Operate Under A Pre-Paid Model; NO CASH ON DELIVERY (COD) IS AVAILABLE.
Manual Bank Deposit & Online Transfer Security
When You Settle Your Order Via Commercial Bank Deposit Or Online Mobile Banking (CEFT / SLIPS), You Provide A Transaction Reference Slip.
- • Deposit Slips Are Verified Exclusively By Authorized Financial Staff.
- • Payment Confirmation Records Are Encrypted And Stored In Isolated Audit Systems.
- • We Never Request Your Personal Banking Passwords, OTP Codes, Or Card PINs.
PAYHERE ONLINE CHECKOUT (COMING SOON)
To Further Streamline Checkout For Medical Students Across The Island, Direct Online Payment Gateway Integration Powered By PayHere Is Currently In Active Development.
Once Live, PayHere (Approved By The Central Bank Of Sri Lanka, CBSL, And PCI-DSS Level 1 Certified) Will Process Visa, MasterCard, And Internet Banking With Full End-To-End Tokenization.
Uploaded Documents & Academic Compilations
Many Medical Batches, Doctor Study Groups, And Postgraduates Transmit Custom Clinical Notes, AMC Question Bank Compilations, Or Personal Dissertations For Laser Printing And Wire-O Binding.
Strict Non-Disclosure
Uploaded Clinical Manuscripts, Lecture Slides, And Examination Recalls Remain Your Exclusive Intellectual Property. We Never Distribute, Share, Or Resell Student Files.
Air-Gapped Print Queues
Files Sent For Custom Printing Are Handled Exclusively By Senior Printing Technicians In Isolated Production Directories Restricted From Public Internet Access.
Automated Purge Cycle
Temporary Print Submission Files Are Retained For 30 Calendar Days Exclusively To Facilitate Reprint Audits, Following Which They Are Permanently Shredded From Storage.
Data Security & Technical Safeguards
We Implement Multi-Layered Technical And Administrative Defense Protocols To Safeguard Your Information Against Unauthorized Inspection, Alteration, Or Data Leakage.
TLS 1.3 Transport Encryption
End-To-End 256-Bit Cryptographic Tunneling Protects All Network Traffic Between Your Browser And Our Servers.
Least Privilege Staff Controls
Only Designated Fulfillment Leads Possess Access To Shipping Destination Records For The Specific Purpose Of Dispatch.
Automated Intrusion Defense
Continuous Web Application Firewall (WAF) Filtering Blocks SQL Injections, Brute-Force Attacks, And Cross-Site Scripting Attempts.
Third-Party Services & Courier Disclosures
To Fulfill Physical Doorstep Deliveries Throughout All 25 Districts Of Sri Lanka, We Partner With Reputable Domestic Courier Services. Information Disclosed Is Strictly Limited To What Is Indispensable For Safe Parcel Handover.
Data Elements Transferred To Courier Riders
Authorized Courier Partners (Including Domestic Express Carriers Like Certis Lanka, PromptX, Koombiyo, Domex, And SL Post EMS) Receive Exclusively:
Privacy Rights & Student Data Controls
Every Medical Student And Customer Retains Definitive Legal Rights Regarding The Personal Records Maintained In Our Information Store.
Request A Full Summary Extract Of The Personal Records And Historical Invoices Associated With Your Phone Number Or Email.
Instruct Immediate Updates If Your Shipping Address, Mobile Contact Number, Or University Faculty Details Have Altered.
Petition The Total Erasure Of Your Registered User Account And Contact Record Subject To Commercial Tax Audit Regulations.
Submit Privacy Feedback Directly To Our Support Leads Through Verified Electronic Channels Or Direct WhatsApp Helpdesk.
Data Retention Policy
We Adhere To Strict Data Minimization Protocols. Information Is Retained Exclusively For Periods Prescribed By Law Or Vital For Legitimate Order Servicing.
| DATA CATEGORY | RETENTION DURATION | OPERATIONAL JUSTIFICATION |
|---|---|---|
| Tax Invoices & Fiscal Ledger | 6 TO 7 YEARS | Statutory Accounting Compliance Under Inland Revenue Department Of Sri Lanka. |
| Courier Waybills & Consignment Tracking | 180 DAYS | Resolving Courier Transit Queries, Proof Of Delivery (POD), And Replacement Audits. |
| Uploaded Custom Print Manuscripts | 30 DAYS | Customer Reprint Verification; Automatically Shredded Thereafter. |
| Temporary Shopping Cart Sessions | 14 DAYS | Preserving Active Student Book Baskets Prior To Checkout Settlement. |
Privacy & Data Safeguards FAQ
Concise Clarifications Regarding How We Protect Your Medical Examination Literature And Personal Details.
No. Faculty Copy House Does Not Store Or Process Debit Card, Credit Card, Or Bank Account Credentials On Our Servers. BANK PAYMENT IS CURRENTLY REQUIRED BEFORE ORDER PROCESSING Through Direct Commercial Bank Deposit Or Online Mobile Transfer (CEFT). You Submit Only The Verification Slip, Which Is Kept In Strict Confidence. PAYHERE ONLINE CHECKOUT Powered By The Central Bank Of Sri Lanka (CBSL) Approved Payment Provider Is Planned As COMING SOON For Future Debit/Credit Card Transactions.
Never. All Medical Notes, Research Compilations, And Exam Prep Materials Entrusted To Us For Custom Laser Printing Are Treated With Absolute Doctor-Grade Confidentiality. Your Files Are Used Exclusively To Produce Your Physical Bound Copies And Are Automatically Shredded After 30 Days.
You Can Simply Contact Our Privacy Desk Via WhatsApp (+94 71 4529475) Or Email ([email protected]) Stating Your Registered Mobile Number And Order Reference. Our Administrative Leads Will Delete Your User Profile Within 48 Hours, Retaining Only Invoices Required Under Commercial Tax Legislation.
Have Questions Regarding Your Academic Data Privacy?
Our Dedicated Customer Care And Compliance Team Is Readily Accessible Via WhatsApp, Phone, Or Direct Email To Provide Complete Clarity On How Your Information Is Guarded.